Last Updated: March 18, 2025
Introduction
At DPAC Ventures LLP (hereinafter “GOVO”) (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website https://govo.life/ (the “Site”) or use our services and products. By accessing the Site and using the Services, you consent to the practices described in this policy.
We are committed to complying with applicable privacy and data retention laws including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the Information Technology Act, 2000 and the Personal Data Protection Bill, 2019.
Information We Collect
We collect, store, process, and might transfer and disclose the following types of data:
1) Personal Information
Personal information refers to any information that can identify you as an individual, such as, name, email address, postal address, telephone number, payment information, user account information, transaction history, profile information (e.g., preferences, account settings). This information is normally required when you use our certain functionalities like membership/Loyalty program or contests through which you get certain discounts on purchasing products from our website, all of this might require registrations. This information may also be used when you sign up for email or social media updates and announcements or promotions concerning our products.
2) Sensitive Personal Data or Information (SPDI)
In accordance with Indian laws, we may collect certain sensitive personal data or information (SPDI) about you that includes, but is not limited to, passwords, financial information (credit card/debit card details, bank account details), biometric data, health-related information (if applicable), sexual orientation, other data classified as sensitive under applicable laws.
3) Non-Personal Information
We also collect non-personal information for improving our site and services, which may include, IP address, device information (e.g., browser type, device type), usage data (e.g., pages visited, time spent on the site), geolocation data (where applicable).
4) Cookies and Tracking Technologies
Cookies are data that a web server transfers to an individual’s computer for record keeping purposes. Cookies are an industry standard used by most websites, and help facilitate users’ ongoing access to and use of a particular website. Cookies do not cause damage to the computer system or files, and only the website that transfers a particular cookie to the computer system can read, modify or delete such cookie. If you do not want your information to be collected through the use of cookies, there is a simple procedure to be followed, in most of the browsers, by the user that allows the user to delete existing cookies, automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to the user’s computer system. You should note, however, that declining cookies may make it difficult or impossible for you to access certain portions of the Website.
We use cookies and similar tracking technologies to gather information about your interactions with the site. This helps us improve functionality, enhance your experience, and analyze trends.
This information may also be used by third parties with whom we have contracted to provide services, which might collect information from sources like cookies, log files and pixel tags.
How We Use Your Information
We use your information for the following purposes:
1) Providing Services: To deliver and improve our products and services, process orders, facilitate communication, and customize your experience. We encourage our visitors to contact us with their questions, suggestions and comments. Personal Information might be used for answering them.
2) Account Management: To create and manage your account, authenticate users, and maintain your preferences.
3) Transaction Processing: When you are purchasing any product from our website, we may collect the payment information as well as other personal information such as shipping address or etc. from the website to process payments and provide related services, including refunds, and handle any issues that may arise. This information may also be used by third parties, to complete the transaction.
4) Communication: To communicate with you about your account, transactions, and promotional offers (if you’ve consented to receive such communications). From time to time, contests, competitions and similar promotions may be organized through our website that may require online registration by the visitor for participating in such contest, competition or promotion (which may include name, email, user ID and password). We may ask you for certain Personal Information and SPDI during the process of registration for participating in such contest, competition or promotional schemes. We may also share this Personal Information and SPDI with third party sponsors of such contests, competitions and promotions (irrespective of whether it is hosted by us), in accordance with the rules applicable to such contest, competition or promotion. You should carefully review the rules of each contest, competition and promotion in which you participate through the Website, as they may contain certain additional important information about us or a sponsor’s use of your Personal Information and SPDI. To the extent that the terms and conditions of such rules concerning the treatment of your Personal Information and SPDI enlarge the scope of use of such information in terms of this Policy, the terms and conditions of such rules shall also apply.
5) Marketing: To send you marketing materials or offers (only with your explicit consent and in compliance with applicable laws).In addition, GOVO reserves the right to use your Personal Information and SPDI for sending you e-mails or SMSs with updates and announcements concerning GOVO products and special promotions. You may opt-out of receiving these messages from GOVO at any time by writing to us.
6) Legal and Compliance: To comply with legal obligations, resolve disputes, enforce agreements, terms and conditions of use, protect right, safety and pursue available remedies.
7) Security: To monitor and secure our site and services against fraud, unauthorized access, or other risks.
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your personal data, we have your express consent that we will share your personal data and SPDI with other parties for the purpose as mentioned under this Policy, in the following circumstances
1) Authorized Partners/Service Providers
We may disclose your personal information to trusted third-party service providers/authorized partners, who help us with services such as payment processing, email delivery, data analysis, customer support, delivery and logistics and marketing. These third-party providers are required to protect your data and use it solely for providing the services on our behalf. We will only process your personal data and SPDI for specific, clear and lawful purposes and will only disclose the data necessary to provide the service. Our partners do not have the right to use shared personal data and SPDI for any other purpose.
2) Legal Compliance
We may disclose your personal information if required by law, regulation, legal process (e.g., a subpoena), or in response to a government request. This includes disclosures to regulatory authorities, law enforcement agencies, and third parties involved in legal disputes.
3) Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, subject to the provisions of this Privacy Policy.
4) International Transfer
If you are accessing our Services from countries outside where you are based in then please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information. Please be noted that we comply to all the laws and keep your information safe.
By submitting your information, you are agreeing to store, transfer and process your information and personal data in manner described above.
Data Security
We will take all reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We value your personal data security. These include administrative, technical, and physical security measures such as:
– Encryption of sensitive data during transmission.
– Secure data storage and access control.
– Regular monitoring for unauthorized access or breaches.
– Ensuring that only authorized personnel have access to personal data, and that we organize security and privacy protection training courses, enhance employee awareness of the importance of protecting personal data.
However, please note that we will do our best to protect your data but no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
In accordance with Indian law, you have the following rights concerning your personal data:
● Right to Access: You may request access to the personal information we hold about you.
● Right to Rectification: You can request to update, correct, or complete your personal data if it is inaccurate or incomplete.
● Right to Erasure: You may request the deletion of your personal information, subject to certain exceptions (e.g., if we need to retain the data for legal obligations).
● Right to Object: You may object to the processing of your personal information for marketing purposes or if the processing is based on legitimate interests.
● Right to Withdraw Consent: You may withdraw your consent at any time, and we will stop processing your data unless there is a legitimate reason to do so.
● Right to Data Portability: You may request that we transfer your data to another service provider in a structured, commonly used format.
To exercise these rights, please contact our grievance officer.
Grievance Officer
If you have any question, suggestion or feedback then please write to us. You may also contact our Grievance Officer as below:
To,
The Grievance Officer,
DPAC Ventures LLP
No. 1202, 100 Ft Road, HAL 2nd Stage,
Domlur, Indiranagar, Bangalore,
Karnataka, India, 560008
or Email: govosupport@dpacventures.in
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After that, we will securely delete or anonymize the data.
Cookies and Tracking Technologies
To enhance your experience on our site, we use small data files called cookies, which are stored on your device. Cookies are plain text files created by our server and can only be accessed by the server that generated them. They help us recognize your device, remember your preferences, and improve the functionality of our services.
Cookies typically contain identifiers, site names, and a combination of numbers and characters. They enable us to store information such as language settings, login details, and other preferences, so you don’t have to reconfigure them each time you visit. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until deleted).
You have the option to manage or disable cookies through your browser settings. However, please note that disabling cookies may limit your access to certain features or affect the functionality of our site. For more details on how we use cookies and your choices regarding tracking technologies, please refer to our full Privacy Policy.
Children’s Privacy
The site is intended for users who are at least 18 years of age, who are able to enter into legally binding contracts. All users who are minors in the jurisdiction in which they reside must have the permission of, and be directly supervised by, their parent or guardian to use the site. If you are a minor, you must have your parent or guardian read and agree to these Terms and Conditions prior to you using the site. If you are any other artificial or natural person, then you must have the requisite authority and power to bind such person in these terms.
For the purpose of fraud detection and transparency, and to the extent the law permits, we reserve the right but no obligations, to ask the user of their government identification or any additional information to verify their background.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any significant changes by posting an updated policy on this page with a new “Last Updated” date. Please review this Privacy Policy periodically to stay informed.
Intellectual Property Rights
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights, foreign jurisdictions, and international conventions.
The content and the marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, you hereby agree that no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, sub licensed, transfer any right or otherwise exploited, for any commercial purpose whatsoever, without our express prior written permission. In using the platform, users shall not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods.
Provided that by use of the Site, users will not acquire any right, title or interest in or to the Intellectual Property Rights except you are granted a limited right to access and use the site as per the user terms. we reserve all rights not expressly granted to you in and to the site, the content and the marks. All goodwill generated from the use of the platform, content and/or services will inure to our exclusive benefit.
To the extent you provide us feedbacks, suggestions, comments, ideas and improvements or any other such feedback, user hereby assign all the intellectual property right subsisting in that feedback, etc. to us and acknowledges that we can use and share those for any purpose in our sole discretion.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:
The Grievance Officer
DPAC Ventures LLP
No. 1202, 100 Ft Road, HAL 2nd Stage, Domlur,
Indiranagar, Bangalore, Karnataka, India, 560008
Email: govosupport@dpacventures.in
Consent
By accessing our platform (Website, WhatsApp or any other mode), you hereby consent and authorise us, and our associate partners and associated third parties to use your personal information to contact you via email, phone, or otherwise. This is to ensure that you are aware of all the Services and offers that are existing with GOVO. Further you also expressly agree to contact you for the purpose of offering any additional products or services offered by third parties associated with GOVO through means including but not limited to telephone, SMS (short messaging service), electronic mail (e-mail), WhatsApp or any other messaging service/mobile application or any other physical, electronic or digital means/mode. This shall be applicable unless revoked as per the terms of this Policy.
We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved or for investigations, fraud detection and prevention.
We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
